FAQs

Shipping Cost:

USA: Free Shipping

Canada: $10.00

International: 18.75

Your items are being handmade and shipped from Arkansas by Krystal Dixon.

Processing time
Please allow 2-3 weeks for your item to be created. After 2-3 weeks, your order will be shipped. I strive to ship as soon as possible.
Rush Orders 
If your wedding date is less than 45 days way, please Contact Me before placing your order to see if I can meet your deadline.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns and Exchanges
I gladly accept returns
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items that are not in new condition
  • Items on sale

*You must provide proof of purchase with any returns. Please contact me before sending a return. krystalkd@knottedandbent.com

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Any Question Feel Free To Ask. Thank you for choosing Knotted & Bent.